Terms of service
ABOUT US
This website, evelina-apparel.com, is operated by Ellora studio d.o.o., trading as Evelina Apparel ("Evelina", "we", "us" or "our").
Registered address: Gratova ulica 25, 1291 Škofljica, Slovenia
Email: orders@evelina-apparel.com
VAT identification number: SI81242646
Company registration number: 9816224000
Our store is hosted on Shopify, which provides the e-commerce platform through which we sell our products.
These terms apply to purchases through our online store and use of our website. Please read them together with the product information and our Refund, Shipping and Privacy Policies before placing an order. Nothing in these terms limits rights you have under mandatory consumer protection law.
2. OUR PRODUCTS
We create clothing, loungewear and accessories in small batches. Some pieces are made to order. Please read each product description for materials, measurements, available sizes, care instructions and any production time.
We aim to show colours, textures and prints accurately. Screen settings may affect how colours appear. Print placement and details may vary between handmade pieces, as described on the relevant product page. These variations do not affect your rights if an item is faulty or does not match its description.
Availability may vary by destination. Any restrictions applying to a product or delivery address will be shown before you complete your purchase. Products may sell out or be discontinued.
3. PLACING AN ORDER
Before submitting an order, please check the items, sizes, quantities, delivery address and total price. You must be legally able to enter into a purchase contract or have the necessary permission from a parent or legal guardian.
After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not itself constitute acceptance. We accept your order when we send a separate acceptance or dispatch confirmation, whichever occurs first. Taking payment alone does not constitute acceptance. Any terms specifically agreed with you before purchase also apply.
Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, an unsupported delivery destination, unsuccessful payment or a reasonable suspicion of fraud. We will notify you and refund any payment taken for an order we do not accept. After acceptance, cancellation is subject to applicable law and your statutory rights.
Please provide accurate contact and delivery information. If you notice an error or wish to change an order, email us promptly. We will explain whether the requested change is still possible. This does not affect any statutory right to withdraw from your purchase.
4. PRICES AND PAYMENT
The applicable currency, product prices, taxes and delivery charges are displayed before you place your order. Payment methods available for your order are shown at checkout.
Prices and offers may change for future purchases. Changes do not alter the price of an order already accepted.
Where import duties, local taxes or customs charges are not collected at checkout, they may be payable to the relevant authority or carrier on arrival. Applicable information will be provided before purchase. Contact us before ordering if you are unsure what is included.
5. DISCOUNTS, WELCOME CODES AND PROMOTIONS
Unless the specific offer expressly states otherwise, discounts and promotional codes cannot be combined with other discounts, promotional codes or offers.
Promotional codes, including newsletter welcome codes, apply only to eligible full-price products. They cannot be used on products that are already reduced, including products in our sale collection and discounted children's clothing.
For an order containing both full-price and sale items, a promotional code applies only to eligible full-price items. Minimum spend requirements, expiry dates, usage limits and any additional exclusions will be stated in the relevant offer.
Promotional codes must be entered at checkout before completing payment. They cannot be exchanged for cash. We do not apply codes retrospectively unless we agree otherwise. Gift cards used as payment are not promotional codes.
Changes to promotions apply prospectively and do not reduce your rights under an existing accepted order or a binding offer already made to you. If a code was issued with different specific terms, those terms and applicable law will govern its use.
Refunds for returned items are based on the amount actually paid for those items after any applicable discount. Promotional restrictions do not affect statutory return rights or remedies for faulty goods.
6. PRODUCTION, SHIPPING AND DELIVERY
Production and dispatch times are stated on product pages or in our Shipping Policy. Please distinguish production time from the carrier's estimated delivery time. Any specific delivery date agreed at purchase takes precedence over general estimates.
Shipping destinations, available services and charges are shown at checkout. If we become aware of a significant delay, we will contact you. Your statutory rights concerning late or missing delivery remain unaffected.
For consumer purchases, responsibility for loss or damage normally remains with us until you or a person you nominate receives the goods. Different rules may apply if you independently commission a carrier that we did not offer.
Please contact us if your parcel is missing, damaged or contains the wrong item so we can investigate and provide the appropriate remedy.
Shipping Policy: https://evelina-apparel.com/policies/shipping-policy
7. RETURNS AND THE RIGHT OF WITHDRAWAL
Our Refund Policy explains how to request a return or exchange. It applies alongside, and cannot restrict, your mandatory consumer rights.
Where the statutory right of withdrawal applies, you may notify us that you wish to withdraw within 14 days after receiving your goods, without giving a reason. For an order delivered in separate shipments, the statutory period generally runs from receipt of the last item. You then have a further 14 days to send the goods back after notifying us.
You can notify us by emailing orders@evelina-apparel.com with a clear statement of your decision. You may use the model withdrawal form below, but this is not compulsory. Contact us for return instructions; the exercise of your statutory right does not depend on our prior approval.
You bear the direct cost of a change-of-mind return only where we informed you of this before purchase. We cover the costs required by law where goods are faulty, incorrect or otherwise not in conformity with the contract.
For a statutory withdrawal, we reimburse the payments required by law, including the cost of our least expensive standard outbound delivery when the whole order is returned. Additional charges for an express or upgraded delivery service are not refundable under this rule. Refunds are made without undue delay and within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without charging a refund fee.
You may inspect goods as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.
The statutory withdrawal right may not apply to goods made to your individual specifications or clearly personalised, where the legal exception applies. A standard item is not automatically excluded simply because it is produced after you order it. Any applicable exception will be explained before purchase.
Sale pricing alone does not remove statutory withdrawal rights. Rights relating to faulty or incorrectly described goods also remain in place for personalised goods and sale items.
Refund Policy: https://evelina-apparel.com/policies/refund-policy
MODEL WITHDRAWAL FORM
To: Ellora studio d.o.o., Gratova ulica 25, 1291 Škofljica, Slovenia; orders@evelina-apparel.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
8. FAULTY OR INCORRECT GOODS
We are responsible for supplying goods that conform to the contract. Consumer purchases benefit from the applicable statutory legal guarantee, including a minimum two-year protection period for lack of conformity under EU law.
If an item is faulty, damaged or does not match your order or its description, email orders@evelina-apparel.com with your order number and a description of the issue. Photographs can help us assess the problem but do not replace your statutory rights.
You are entitled to the remedies available under applicable law. These may include repair or replacement free of charge, or a price reduction or termination of the contract and refund where the legal conditions are met. Any particular additional rights under Slovenian law or other mandatory applicable law remain unaffected.
9. WEBSITE USE AND INTELLECTUAL PROPERTY
Our photographs, product designs, text, graphics and branding are owned by us or used with permission. You may browse the website and use its content for personal shopping purposes. Commercial reproduction or use requires permission from the relevant rights holder unless permitted by law.
You must not use the website for unlawful activity, submit fraudulent information, upload malicious software, interfere with its security or misuse another person's information or intellectual property.
We may restrict access where reasonably necessary to address fraud, unlawful activity or security threats. This does not remove obligations relating to accepted orders or your consumer rights.
10. REVIEWS AND CUSTOMER CONTENT
If you submit a review for publication, you give us permission to display it in connection with our store and products, subject to applicable law and any permissions required. You retain ownership of your content.
Reviews must reflect your own experience and must not contain unlawful content, personal information about others without permission, or material that infringes another person's rights. We may remove content that breaches these requirements. We do not remove a review simply because it is negative.
Sending us a private email or photograph does not by itself give us permission to publish it for marketing. We will seek any consent or other permission required before doing so.
11. PRIVACY AND THIRD-PARTY SERVICES
Our Privacy Policy explains how we process personal information in connection with the website and your orders.
Privacy Policy: https://evelina-apparel.com/policies/privacy-policy
The website may use third-party payment services, tools or links. Their relevant terms and privacy notices may also apply. Using these services does not remove our obligations to you as the seller.
12. WEBSITE INFORMATION AND ERRORS
We take reasonable care to keep product descriptions, prices and other store information accurate. If we discover a material error affecting your order, we will contact you promptly, explain the issue and offer an appropriate solution in accordance with applicable law. We will not increase the price of an accepted order without your agreement.
We aim to keep the website available, but access may occasionally be interrupted for maintenance or technical reasons.
13. LIABILITY AND CONSUMER RIGHTS
We are responsible for our obligations as the seller in accordance with applicable law. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct or gross negligence, or death or personal injury where liability cannot lawfully be limited.
Nothing in these terms excludes statutory guarantees, remedies for goods that do not conform to the contract, or any other mandatory consumer rights.
14. COMPLAINTS AND DISPUTES
Please send complaints to orders@evelina-apparel.com, including your order number and the details of the issue. We will review your complaint and respond in accordance with applicable law.
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You retain any right to refer a dispute to a competent court or use other remedies available under applicable law.
15. GOVERNING LAW
These terms are governed by Slovenian law. If you are a consumer habitually resident in another country, this choice does not deprive you of protections provided by mandatory laws that apply to your purchase. Any dispute is subject to the jurisdiction rules applicable by law.
16. CHANGES TO THESE TERMS
We may update these terms for future website use and purchases. The version provided or made available to you when you place an order applies to that order, subject to any later changes expressly agreed with you and applicable law. Updates do not retrospectively change accepted orders.
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
17. CONTACT
Ellora studio d.o.o. / Evelina Apparel
Gratova ulica 25
1291 Škofljica
Slovenia
orders@evelina-apparel.com
VAT identification number: SI81242646